Kitchen Rules for Buyers

SAPi is a platform where you can purchase amazing delicacies around your community directly from the bakers, cooks, and producers. Whether you are looking for breakfast, lunch, or dinner, or something specific for your pallet, it is our goal to ensure a positive experience for all users of our App. Please read about your rights as well as our expectations for you as a Buyer.

Table of Contents

1. SAPi’s Limitations as a Platform

SAPi provides a platform for buyers to find amazing meals and eating options and purchase from sellers in their community. It is important to note that SAPi is not a part of that transaction. By shopping on SAPi, you understand that:

As a member of the community, you have the ability to flag an item or kitchen that violates any of SAPi’s policies.

2. Communication with SAPi Messages

You can use SAPi’s Messaging (“Messages”) to communicate directly with sellers or other SAPi members. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities:


Interference occurs when a member intentionally interferes with another user’s kitchen in order to drive away their business. Interference is strictly prohibited on SAPi. Examples of interference include:


Any use of SAPi Messaging to harass other users is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a message that violates this policy, please let us know right away.

3. Purchasing on SAPi

When you purchase from a kitchen on SAPi, you are directly supporting an independent business. By making a purchase from a seller on SAPi, you agree that you have:

For the safety of our community, and to avoid scams and fraud, all transactions must take place through the SAPi checkout system.

It is prohibited to share contact information for the purposes of evading the checkout system on SAPi. If you need to discuss the details of your order with your seller, please keep your communication on the SAPi platform (via Messages).

4. Leaving a Review

Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

You can leave a review, including a one to five-star rating after purchasing an item from a seller. Your review will be publicly displayed on the seller’s kitchen and on items. By leaving a review or photograph, you acknowledge that your content may not:

Sellers may respond to reviews of three or fewer stars. Sellers’ responses to reviews must also comply with this policy. Sellers may report reviews that violate our Terms of Use.

We reserve the right to remove reviews that violate our policies or Terms of Use.

5. Reporting a Problem & Returns

Our goal is for the absolute best experience on SAPi; however, we are aware that issues may occur. Although SAPi is not directly involved in a transaction between a buyer and a seller, we wanted to provide an approach to resolving concerns. If you experience an issue with your order, the first thing you must do is contact the seller to resolve the issue. Should the seller resolve the issue to your satisfaction, you should reach out to us at Every situation will be held on a case-by-case basis and SAPi will do its best to ensure that all parties feel understood with the next steps.

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via SAPi Messaging. Note that all cancellations must comply with our Anti-Discrimination Policy.

6. Contact Information

Please contact us with any questions, comments, or to report a violation of these Kitchen Rules for Buyers: